Create your policy
PCRS strongly recommends that retailers create and advertise a coupon policy that informs customers which coupons the store accepts and under what conditions. The policy should be, at minimum, posted at the customer service area and on the company’s website. All cashiers and customer service personnel need to know and follow the policy.
Reserve the right to refuse any coupon that does not appear to have been properly redeemed or for which you are concerned you may not receive reimbursement from the manufacturer.
Here is a sample Coupon Policy that you may use and modify to fit your needs:
Note: If the store does not offer double coupons, omit that section and instead include: We do not offer double coupons. All coupons will be redeemed at face value only.
We gladly accept valid Internet/Print-at-Home coupons with the following exceptions:
Note: If the store does not accept Internet/Print-at-Home coupons, omit that section and instead include: We do not accept Internet/Print-at-Home coupons.
With respect to the online print-at-home coupons (any offer that is a one-sided black & white or color coupon printed by the consumer on “plain” paper) that are most vulnerable to fraud, minimum standards should include: