Episode release date: Thursday, Sept. 3
Guest: Angel Ross, Commercial Insurance Advisor at Spotts Insurance
Loss prevention is not only about what happens after something goes wrong. It is about identifying risks, strengthening procedures and helping prevent losses before they happen.
In this episode of Shelf Confidence, PFMA talks with Angel Ross, Commercial Insurance Advisor at Spotts Insurance, about loss prevention through the lens of risk management.
Ross works with businesses across the food and beverage industry and brings an insurance perspective to how operators can better protect employees, customers and operations. The conversation explores how loss prevention applies to farmers, distributors, retailers, restaurants and other businesses that face a wide range of daily risks.
The episode looks at the importance of formalizing processes and procedures, providing regular training, documenting incidents and identifying where in an operation a loss occurred and why. Ross also discusses how emerging technology can support stronger loss prevention strategies when it is paired with clear expectations and employee engagement.
For many businesses, insurance is often thought of as something that comes into play after a claim. This conversation takes a broader view. A strong risk manager can help businesses look ahead, recognize patterns and make changes that reduce the chances of future problems.
Ross also explains why insurance advisors may look beyond what laws or regulations require. Claims trends, industry experience and emerging risks can all help businesses understand where they may be exposed and what proactive steps may help protect them.
For PFMA members, this episode provides a practical look at how loss prevention can support safer workplaces, stronger operations and better long-term planning.
Listen to this episode of Shelf Confidence on PFMA’s social media channels, YouTube, Spotify, Apple Podcasts, the PFMA website and all major podcast platforms.